Refund policy
Our Return Policy
Hey there, chestnut enthusiasts!
At The Great Chestnut Experiment, your happiness is our top priority. We understand that sometimes things just don't work out, and that's okay. Here's how we handle returns to make things as smooth as possible for you.
30-Day Returns on Non-Food Items
Changed your mind? No problem! You have 30 days from the day you receive your non-food items to request a return.
What Can Be Returned?
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Chestnut Scoring Tools and Knives: If they're unused and in their original packaging, you can return them within 30 days. Please note, there's a 10% restocking fee, and you'll need to cover the shipping costs to send it back to us.
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Apparel: Ordered some of our gear but it's not quite the right fit? As long as it's unworn, unwashed, and in its original condition, you're welcome to return it.
What Can't Be Returned?
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Fresh Chestnuts and Chestnut Gift Boxes: Since these goodies are perishable, we can't accept returns on fresh chestnuts or chestnut gift boxes.
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Sale Items and Gift Cards: Unfortunately, we can't accept returns on sale items or gift cards.
How to Start a Return
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Reach Out to Us: Send us an email at info@chestnutexperiment.com with your order number and let us know what you'd like to return.
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We'll Get Back to You: If your return is approved, we'll provide you with all the details on how and where to send your package.
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Ship It Back: Pack up your item securely and send it to us. Remember, you'll be responsible for the return shipping costs. We recommend using a trackable shipping service just to be safe.
Return Address:
The Great Chestnut Experiment
2801 Gemini Ct
Champaign, IL 61822
If There's an Issue with Your Order
We carefully pack each order, but if something's not quite right—maybe it's damaged or not what you ordered—please let us know immediately at info@chestnutexperiment.com. We'll make it right as quickly as possible!
Refunds
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Once We Receive Your Return: We'll check it out and let you know if the refund is approved. If everything looks good, we'll process the refund to your original payment method within 10 business days, minus the 10% restocking fee.
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Waiting on Your Refund?: If it's been more than 15 business days since we approved your return and you haven't received your refund, please get in touch with us.
Need an Exchange?
The fastest way to get what you need is to place a new order for the item you want. Once we receive and approve your return, we'll process your refund accordingly.
We're Here to Help
Got questions or need a hand with something? Don't hesitate to reach out to us at info@chestnutexperiment.com. We're always happy to chat!
Thanks for being a part of The Great Chestnut Experiment family. We appreciate your support and hope to delight you with our products!